Driving Monster-Sized Impact on Retention

Karla Russell and Katie Yagodnik, Senior Director and Senior Manager of Monster’s Customer Success team, will walk you through the tremendous wins they’ve acquired through their implementation of Totango, including double-digit retention and boosted sales productivity.

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Totango and Catalyst

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Thursday, March 26, 2020

Karla Russell and Katie Yagodnik, Senior Director and Senior Manager of Monster’s Customer Success team, will walk you through the tremendous wins they’ve acquired through their implementation of Totango, including double-digit retention and boosted sales productivity.

In addition to unifying their data for a single view of customers, activating proactive engagement strategies, and rolling out best practice onboarding tactics, the most compelling element to their success was  extending Totango and its tools into new territory – a full sales/customer success team integration. See how this strategy extended the customer success mindset to those on the frontlines of customer interaction and took the customer experience to a whole new level.

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

hosted by:
Kevin O'Came

Karla Russell, Senior Director,
Customer Success, Monster

Kevin O'Came

Katie Yagodnik, Senior Manager,
Customer Success, Monster

Kevin O'Came

Karla Russell and Katie Yagodnik, Senior Director and Senior Manager of Monster’s Customer Success team, will walk you through the tremendous wins they’ve acquired through their implementation of Totango, including double-digit retention and boosted sales productivity.

In addition to unifying their data for a single view of customers, activating proactive engagement strategies, and rolling out best practice onboarding tactics, the most compelling element to their success was  extending Totango and its tools into new territory – a full sales/customer success team integration. See how this strategy extended the customer success mindset to those on the frontlines of customer interaction and took the customer experience to a whole new level.

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Karla Russell, Senior Director,
Customer Success, Monster

Kevin O'Came

Katie Yagodnik, Senior Manager,
Customer Success, Monster

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Karla Russell, Senior Director,
Customer Success, Monster

Kevin O'Came

Katie Yagodnik, Senior Manager,
Customer Success, Monster

Kevin O'Came
Kevin O'Came
Kevin O'Came