The State of the Customer Success Profession 2018

May 30, 2018 @10 AM PST

The results are in from our 2018 State of the Customer Success Profession Survey! Join us 5/30 at 10:00 am PST for a first look.

Did you miss the live event? Recording coming soon. Register to get the recording.

VIEW WEBINAR

May 30, 2018

The State of the Customer Success Profession 2018

The results are in from our 2018 State of the Customer Success Profession Survey! Join us 5/30 at 10:00 am PST for a first look.

The results are in from our 2018 State of the Customer Success Profession Survey!

We surveyed thousands of Customer Success professionals, and received great responses from all over the world. Thanks to those who participated! We are always encouraged by how much the Customer Success community is willing to give back and we are proud to be part this community.

While we are working hard to finalized the report, we thought you'd be interested to join Jill Rubin, our CMO, and Costen Hickman, one of our very own CSMs, as we take a first look at the survey results.

Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15 PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell, CMO, Totango

9:15-9:30 PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50 PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05 PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25 PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30 PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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The results are in from our 2018 State of the Customer Success Profession Survey!

Why Totango?

SuccessBLOCs

Open platform and integrations

Portfolio management

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Reporting

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The State of the Customer Success Profession 2018

The results are in from our 2018 State of the Customer Success Profession Survey! Join us 5/30 at 10:00 am PST for a first look.

Did you miss the live event? Recording coming soon. Register to get the recording.

Register today

The State of the Customer Success Profession 2018

The results are in from our 2018 State of the Customer Success Profession Survey! Join us 5/30 at 10:00 am PST for a first look.

Speakers

Agenda

Register today to watch

Register today

Featuring leaders from:

Read the transcript

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Want the basics? Review the 2022 Customer Success Industry & Salary Report.