The Startup's Guide to Customer Success

Join Totango and Jennifer Chiang author of The Startup's Guide to Customer Success for an engaging webinar to learn how customer success can help you as you scale your startup.

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Online/Virtual – Free

Thursday, April 2, 2020

Startups in today's environment have the challenge of meeting rising customer expectations while trying to determine product-market fit and a path for growth and profitability. By focusing on Customer Success from the start, startups are able to build a loyal and engaged customer base that ultimately become advocates for the brand.

Join Totango and Jennifer Chiang author of The Startup's Guide to Customer Success and Director of Customer Success at Yup Technologies, for an engaging webinar to learn how customer success can help you as you scale your startup.

What you will learn:

  • What Customer Success at a startup looks like, and common mistakes to avoid.
  • Why shifts in customer trends and technology make it imperative that startups implement a customer success strategy early.
  • How to plan for scale and the role free technologies can play for early-stage startups.


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

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hosted by:
Kevin O'Came

Jennifer Chiang
Author – The Startup's Guide to Customer Success

Kevin O'Came
Kevin O'Came

Startups in today's environment have the challenge of meeting rising customer expectations while trying to determine product-market fit and a path for growth and profitability. By focusing on Customer Success from the start, startups are able to build a loyal and engaged customer base that ultimately become advocates for the brand.

Join Totango and Jennifer Chiang author of The Startup's Guide to Customer Success and Director of Customer Success at Yup Technologies, for an engaging webinar to learn how customer success can help you as you scale your startup.

What you will learn:

  • What Customer Success at a startup looks like, and common mistakes to avoid.
  • Why shifts in customer trends and technology make it imperative that startups implement a customer success strategy early.
  • How to plan for scale and the role free technologies can play for early-stage startups.


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Jennifer Chiang
Author – The Startup's Guide to Customer Success

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Jennifer Chiang
Author – The Startup's Guide to Customer Success

Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came