How do you choose the right customer engagement model for your business? Extreme Networks, a leader in the end-to-end, cloud-driven networking solutions, was faced with the same question while building out their customer success program. They wanted to drive high customer satisfaction in both their high touch and digital touch segments. Extreme Networks needed a customer success solution that could measure customer engagement, turn data into action, and scale to fit their needs.
Join Elizabeth Tajonar, Senior Customer Success Manager at Totango and Allie Irvin, Director of Customer Success, at Extreme Networks as they share how Totango has enabled Extreme Networks to scale their customer success program from the ground up.
What you will learn at this webinar:
- Key metrics for tracking customer engagement
- The 5 steps to build a customer engagement model that fits your business
- Pitfalls to avoid while building your customer success program