Totango Product Update: What’s New to Optimize CS

July 28, 2022 9 AM PST | 12 PM EST

Come see how our Q2 launches help CSMs save time and create more efficient workflows, then get an in-depth look at some new Q3 features to drive growth.

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July 28, 2022

Totango Product Update: What’s New to Optimize CS

Come see how our Q2 launches help CSMs save time and create more efficient workflows, then get an in-depth look at some new Q3 features to drive growth.

Today with so much uncertainty in the economy, it’s more important than ever to double down on your current customer base and invest in customer success. Come see how our Q2 launches help CSMs save time and create more efficient workflows, then get an in-depth look at some new Q3 features to drive growth:

Optimizing company-wide collaboration to drive expansion opportunities
Increasing digital engagement with new campaign flows
Enhancements to the Customer Experience Canvas user interface
New SuccessBLOCS to drive engagement, advocacy, and growth

Join Ravit Danino, SVP of Product at Totango, as she highlights product innovations that will help you deliver continuous customer value at every stage of their journey.

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Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15 PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell, CMO, Totango

9:15-9:30 PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50 PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05 PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25 PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30 PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:

Ravit Danino
SVP of Product
Totango

‍

Optimizing company-wide collaboration to drive expansion opportunities
Increasing digital engagement with new campaign flows
Enhancements to the Customer Experience Canvas user interface
New SuccessBLOCS to drive engagement, advocacy, and growth

Join Ravit Danino, SVP of Product at Totango, as she highlights product innovations that will help you deliver continuous customer value at every stage of their journey.

‍

Why Totango?

SuccessBLOCs

Open platform and integrations

Portfolio management

Customer engagement

Reporting

Artificial intelligence

Totango Product Update: What’s New to Optimize CS

Come see how our Q2 launches help CSMs save time and create more efficient workflows, then get an in-depth look at some new Q3 features to drive growth.

Did you miss the live event? Recording coming soon. Register to get the recording.

Register today

Register Today

Totango Product Update: What’s New to Optimize CS

Come see how our Q2 launches help CSMs save time and create more efficient workflows, then get an in-depth look at some new Q3 features to drive growth.

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Agenda

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Featuring leaders from:

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Want the basics? Review the 2022 Customer Success Industry & Salary Report.