Winter 2023: Product Innovation Sneak Peek

Feb 16th @ 9 AM PST | 12 PM EST

Tune in this month to hear from Ravit Danino, Totango’s SVP of Product, as she showcases upcoming innovations that will help your team do more with less. In this session, you’ll learn about what we’re focusing on in the year ahead, how you can provide feedback to our product team, and new features on the horizon.

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Totango and Catalyst

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Thursday, February 16, 2023

In today’s tough economic environment, your success and your growth depends on retaining, renewing, and expanding customers by helping them achieve their goals. But you can’t do that with just any solution—only Totango’s Composable Customer Success platform is built to help you design, launch, measure, and iterate on inspiring customer journeys that lead to tangible business outcomes.

Tune in this month to hear from Ravit Danino, Totango’s SVP of Product, as she showcases upcoming innovations that will help your team do more with less. In this session, you’ll learn about what we’re focusing on in the year ahead, how you can provide feedback to our product team, and new features on the horizon, including:

  • More ways to use our best practice customer journey templates
  • New integrations with the tools CSMs use daily
  • Improved segmentation for reporting on your book of business
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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Ravit Danino
SVP of Product
Totango

Kevin O'Came
Kevin O'Came

In today’s tough economic environment, your success and your growth depends on retaining, renewing, and expanding customers by helping them achieve their goals. But you can’t do that with just any solution—only Totango’s Composable Customer Success platform is built to help you design, launch, measure, and iterate on inspiring customer journeys that lead to tangible business outcomes.

Tune in this month to hear from Ravit Danino, Totango’s SVP of Product, as she showcases upcoming innovations that will help your team do more with less. In this session, you’ll learn about what we’re focusing on in the year ahead, how you can provide feedback to our product team, and new features on the horizon, including:

  • More ways to use our best practice customer journey templates
  • New integrations with the tools CSMs use daily
  • Improved segmentation for reporting on your book of business

Featuring leaders from:

Waystar

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Register today

Register for webinar

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hosted by:
Kevin O'Came

Ravit Danino
SVP of Product
Totango

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Ravit Danino
SVP of Product
Totango

Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came