A successful renewal process starts with a clear unified strategy and alignment within the organization. What are the mission and goals? What signals should you track that correlate with a successful renewal? How do you measure KPIs to alert you on what needs to be done to achieve goals while creating a process that aligns with your key objectives. And who should own renewals?
Join Susan Rabano, Senior Customer Success Manager at Totango and Kunal Kapur, Senior Director, Account Management, Jobvite on Thursday, November 19 as they highlight key concepts for building a clear retention pathway and reveal how to confidently lead the renewal process with simplicity and intuition, using automation and data.
What you will learn about leading the renewal process:
- Ways to segment renewals so you have the right resource in place
- How to eliminate ambiguity and stress using process automation and data
- How to communicate intent and deliver the best outcome
- The value of listening to your customer, your intuition - are they in sync?