2022 CS Trends: From Salaries to Scaling Teams

Nov 10th @ 9:00 AM PST | 12:00 PM EST

Join a panel discussion featuring insights from the 2022 CS Industry & Salary Survey Report and guidance from Totango thought leaders on how to solve the challenges of scale.

Did you miss the live event? Recording coming soon. Register to get the recording.

Totango and Catalyst

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Online/Virtual – Free

Thursday, November 10, 2022

As the CS industry continues its rapid growth with expanding influence, team size, roles, and compensation, it also faces numerous challenges to continue to scale. So where do you, your team, and your company currently stand? How can you take the next step in growing your career or team?

Join a panel discussion featuring insights from the 2022 CS Industry & Salary Survey Report and guidance from Totango thought leaders on how to solve these challenges and capitalize on the opportunities:

  • Karen Budell, Chief Marketing Officer
  • Robyn Fernandez, Sr. Director of Customer Success
  • Katie Rich, VP of Customer Operations
  • Katie Yagodnik, Director of CS Operations and Digital Programs

In part two of the 2022 CS Industry & Salary Survey Report webinar series, we’ll dive into: 

  1. Salary and compensation trends
  2. Challenges and solutions to scaling
  3. Insights from specialized CS hiring managers (desired qualities and experiences from job candidates or promotable employees; tips on how they've advocated for their career growth)
  4. How to leverage data from the report into your end-of-year performance review and prepare for the next phase of your career

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

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hosted by:
Kevin O'Came

Karen Budell, CMO
Totango

Kevin O'Came

Robyn Fernandez, Sr. Director of Customer Success
Totango

Kevin O'Came

Katie Rich, VP of Customer Operations
Totango

As the CS industry continues its rapid growth with expanding influence, team size, roles, and compensation, it also faces numerous challenges to continue to scale. So where do you, your team, and your company currently stand? How can you take the next step in growing your career or team?

Join a panel discussion featuring insights from the 2022 CS Industry & Salary Survey Report and guidance from Totango thought leaders on how to solve these challenges and capitalize on the opportunities:

  • Karen Budell, Chief Marketing Officer
  • Robyn Fernandez, Sr. Director of Customer Success
  • Katie Rich, VP of Customer Operations
  • Katie Yagodnik, Director of CS Operations and Digital Programs

In part two of the 2022 CS Industry & Salary Survey Report webinar series, we’ll dive into: 

  1. Salary and compensation trends
  2. Challenges and solutions to scaling
  3. Insights from specialized CS hiring managers (desired qualities and experiences from job candidates or promotable employees; tips on how they've advocated for their career growth)
  4. How to leverage data from the report into your end-of-year performance review and prepare for the next phase of your career

Featuring leaders from:

Waystar

Read the transcript

Register today

Register now

Watch now
hosted by:
Kevin O'Came

Karen Budell, CMO
Totango

Kevin O'Came

Robyn Fernandez, Sr. Director of Customer Success
Totango

Kevin O'Came

Katie Rich, VP of Customer Operations
Totango

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Karen Budell, CMO
Totango

Kevin O'Came

Robyn Fernandez, Sr. Director of Customer Success
Totango

Kevin O'Came

Katie Rich, VP of Customer Operations
Totango

Kevin O'Came

Katie Yagodnik, Director CS Operations and Digital Programs
Totango

Kevin O'Came