How Aruba Scaled their Customer Engagement Strategy

Aug 19 @ 9 am PST | 12 PM EST

Join Matt Harmon Director, Head of Customer Success Operations and Teresa Chu, Head of Digital Engagement Strategy at Aruba an HPE company and Ella Eng, Customer Success Director at Totango as they share best practices and concrete examples on how to unlock a proven digital first operating model for Customer Success that drives more dynamic, personalized experiences and scalable growth.

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Online/Virtual – Free

Thursday, August 19, 2021

In today’s world, thriving organizations have embraced digital channels as part of their customer engagement strategy,  making it easy to react and scale quickly with an operating model that focuses on high frequencies of remote digital engagement without physical, people-first interactions.  

Join Matt Harmon, Director, Head of Customer Success Operations and Teresa Chu, Head of Digital Engagement Strategy at Aruba, an HPE company and Ella Eng, Customer Success Director at Totango as they share best practices and concrete examples on how to unlock a proven digital first operating model for Customer Success that drives more dynamic, personalized experiences and scalable growth. Hear firsthand Aruba’s customer success journey and how they implemented a customer engagement strategy with Totango to drive higher product adoption, net retention and service revenue generation.

The webinar will cover: 

  • How to map your digital customer journey
  • Key customer engagement metrics to track
  • Factors for scaling a customer engagement strategy

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

Download Slides

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hosted by:
Kevin O'Came

Matt Harmon
Director, Head of Customer Success Operations
Aruba an HPE company

Kevin O'Came

Teresa Chu
Head of Digital Engagement Strategy
Aruba an HPE company

Kevin O'Came

Ella Eng
Customer Success Director
Totango

In today’s world, thriving organizations have embraced digital channels as part of their customer engagement strategy,  making it easy to react and scale quickly with an operating model that focuses on high frequencies of remote digital engagement without physical, people-first interactions.  

Join Matt Harmon, Director, Head of Customer Success Operations and Teresa Chu, Head of Digital Engagement Strategy at Aruba, an HPE company and Ella Eng, Customer Success Director at Totango as they share best practices and concrete examples on how to unlock a proven digital first operating model for Customer Success that drives more dynamic, personalized experiences and scalable growth. Hear firsthand Aruba’s customer success journey and how they implemented a customer engagement strategy with Totango to drive higher product adoption, net retention and service revenue generation.

The webinar will cover: 

  • How to map your digital customer journey
  • Key customer engagement metrics to track
  • Factors for scaling a customer engagement strategy

Featuring leaders from:

Waystar

Read the transcript

Register today

Download Slides

Watch Now
hosted by:
Kevin O'Came

Matt Harmon
Director, Head of Customer Success Operations
Aruba an HPE company

Kevin O'Came

Teresa Chu
Head of Digital Engagement Strategy
Aruba an HPE company

Kevin O'Came

Ella Eng
Customer Success Director
Totango

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Matt Harmon
Director, Head of Customer Success Operations
Aruba an HPE company

Kevin O'Came

Teresa Chu
Head of Digital Engagement Strategy
Aruba an HPE company

Kevin O'Came

Ella Eng
Customer Success Director
Totango

Kevin O'Came