How Waystar leverages technology to drive cross-functional programs to scale

Mar 23, 2023 @ 9 AM PT | 12 AM ET

Join Joe Tichenor, Senior Client Success Insights Manager at Waystar, as he shares how they developed programs to drive cross-functional alignment and achieve success with rapid speed.

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Online/Virtual – Free

Thursday, March 23, 2023

During economic uncertainty,  great expectations for growth come with a greater need for efficiency. When you’re Waystar, a company  offering health-care providers end-to-end revenue cycle management solutions to simplify healthcare payments, that growth comes at another scale entirely—processing more than 2.5B transactions annually. 

Join Joe Tichenor, Senior Client Success Insights Manager at Waystar, as he shares how they developed programs to drive cross-functional alignment and achieve success with rapid speed.

You’ll learn how to use insights to drive your cross-functional workflows, cut through customer journey complexity, and improve the overall experience, even when navigating  complex client structures, continual acquisitions of product lines, and growing the CSM team. Joe will share how Waystar focused on building unified workflows and playbooks to better understand the customer journey, and take action to increase retention, accelerate expansion, and scale CS. 

This webinar will cover:

  • Waystar + Client Success overview
  • Creating a framework for success
  • Building CS universal programs
  • Leveraging technology to engage cross-functional teams

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Joe Tichenor
Senior Client Insights Manager
Waystar

Kevin O'Came
Kevin O'Came

During economic uncertainty,  great expectations for growth come with a greater need for efficiency. When you’re Waystar, a company  offering health-care providers end-to-end revenue cycle management solutions to simplify healthcare payments, that growth comes at another scale entirely—processing more than 2.5B transactions annually. 

Join Joe Tichenor, Senior Client Success Insights Manager at Waystar, as he shares how they developed programs to drive cross-functional alignment and achieve success with rapid speed.

You’ll learn how to use insights to drive your cross-functional workflows, cut through customer journey complexity, and improve the overall experience, even when navigating  complex client structures, continual acquisitions of product lines, and growing the CSM team. Joe will share how Waystar focused on building unified workflows and playbooks to better understand the customer journey, and take action to increase retention, accelerate expansion, and scale CS. 

This webinar will cover:

  • Waystar + Client Success overview
  • Creating a framework for success
  • Building CS universal programs
  • Leveraging technology to engage cross-functional teams

Featuring leaders from:

Waystar

Read the transcript

Register today

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hosted by:
Kevin O'Came

Joe Tichenor
Senior Client Insights Manager
Waystar

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Joe Tichenor
Senior Client Insights Manager
Waystar

Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came