During economic uncertainty, great expectations for growth come with a greater need for efficiency. When you’re Waystar, a company offering health-care providers end-to-end revenue cycle management solutions to simplify healthcare payments, that growth comes at another scale entirely—processing more than 2.5B transactions annually.
Join Joe Tichenor, Senior Client Success Insights Manager at Waystar, as he shares how they developed programs to drive cross-functional alignment and achieve success with rapid speed.
You’ll learn how to use insights to drive your cross-functional workflows, cut through customer journey complexity, and improve the overall experience, even when navigating complex client structures, continual acquisitions of product lines, and growing the CSM team. Joe will share how Waystar focused on building unified workflows and playbooks to better understand the customer journey, and take action to increase retention, accelerate expansion, and scale CS.
This webinar will cover:
- Waystar + Client Success overview
- Creating a framework for success
- Building CS universal programs
- Leveraging technology to engage cross-functional teams