Next gen CS: Safely navigating AI and the opportunities for customer success

May 4, 2023 @ 9 AM PT/12 PM ET

Join us as we work together to accelerate the opportunities for driving retention, renewal, and expansion.

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Online/Virtual – Free

Thursday, May 4, 2023

Join us as we work together to accelerate the opportunities for driving retention, renewal, and expansion.

Keeping and growing customers is critical in today's unpredictable world—and now we also have the opportunity to embrace AI, a new tool that will help us define the next generation of Customer Success. How do we safely experiment and learn the ways AI can help our customers achieve their outcomes more quickly? How do we help our CS teams responsibly and safely navigate how to tap into AI to be more productive and deliver faster time to value?

As we explore the intersection of generative AI and customer success, Manoj Saxena, Executive Chairman Trustwise and Board member of Responsible AI Institute, Zach Anderson, VP Customer Success at Jasper.ai, and Alistair Rennie, CEO at Totango, will explore how a responsible culture of testing and experimentation is critical as we learn the ways AI can help us scale CS. Join us as we work together to accelerate the opportunities for driving retention, renewal, and expansion.

Jasper is an AI content creation tool that guarantees on-brand messaging across all mediums, wherever you work. Get started for free today.

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Alistair Rennie

CEO at Totango

Kevin O'Came

Manoj Saxena

Executive Chairman Trustwise and Board member of Responsible AI Institute

Kevin O'Came

Zach Anderson

VP Customer Success at Jasper

Join us as we work together to accelerate the opportunities for driving retention, renewal, and expansion.

Keeping and growing customers is critical in today's unpredictable world—and now we also have the opportunity to embrace AI, a new tool that will help us define the next generation of Customer Success. How do we safely experiment and learn the ways AI can help our customers achieve their outcomes more quickly? How do we help our CS teams responsibly and safely navigate how to tap into AI to be more productive and deliver faster time to value?

As we explore the intersection of generative AI and customer success, Manoj Saxena, Executive Chairman Trustwise and Board member of Responsible AI Institute, Zach Anderson, VP Customer Success at Jasper.ai, and Alistair Rennie, CEO at Totango, will explore how a responsible culture of testing and experimentation is critical as we learn the ways AI can help us scale CS. Join us as we work together to accelerate the opportunities for driving retention, renewal, and expansion.

Jasper is an AI content creation tool that guarantees on-brand messaging across all mediums, wherever you work. Get started for free today.

Featuring leaders from:

Waystar

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Register today

Watch Now
hosted by:
Kevin O'Came

Alistair Rennie

CEO at Totango

Kevin O'Came

Manoj Saxena

Executive Chairman Trustwise and Board member of Responsible AI Institute

Kevin O'Came

Zach Anderson

VP Customer Success at Jasper

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Alistair Rennie

CEO at Totango

Kevin O'Came

Manoj Saxena

Executive Chairman Trustwise and Board member of Responsible AI Institute

Kevin O'Came

Zach Anderson

VP Customer Success at Jasper

Kevin O'Came
Kevin O'Came