Online learning strategies to grow your customer training program

Dec 8th @ 9 AM PST | 12 PM EST

Join Kristin Lisson, Director of Customer Enablement & Training at Totango, along with Celeena Mohammed, Customer Success Operations Specialist at Citylitics, and Edu Tech Operations Consultant Stephanie Keiko Kong, to hear the most effective training programs and strategies to help customers grow their skills while also achieving better results for their own customers.

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Online/Virtual – Free

Thursday, December 8, 2022

Looking to launch your customer training program? Identifying the optimal ways to educate your customers is imperative to the success of your business and will help set your team apart.

Join Kristin Lisson, Director of Customer Enablement & Training at Totango, along with Celeena Mohammed, Customer Success Operations Specialist at Citylitics, and Edu Tech Operations Consultant Stephanie Keiko Kong, to hear the most effective training programs and strategies to help customers grow their skills while also achieving better results for their own customers. 


In this webinar you will learn: 

  • How to develop effective training processes
  • Best practices of training for increased time to value
  • Improve onboarding / retention of CSMs to elevate team performance

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Kristin Lisson
Director of Customer Enablement & Training, Totango

Kevin O'Came

Stephanie Keiko Kong
Freelance Operations Consultant

Kevin O'Came

Celeena Mohammed
Customer Success Operations Specialist, Citylitics Inc.

Looking to launch your customer training program? Identifying the optimal ways to educate your customers is imperative to the success of your business and will help set your team apart.

Join Kristin Lisson, Director of Customer Enablement & Training at Totango, along with Celeena Mohammed, Customer Success Operations Specialist at Citylitics, and Edu Tech Operations Consultant Stephanie Keiko Kong, to hear the most effective training programs and strategies to help customers grow their skills while also achieving better results for their own customers. 


In this webinar you will learn: 

  • How to develop effective training processes
  • Best practices of training for increased time to value
  • Improve onboarding / retention of CSMs to elevate team performance

Featuring leaders from:

Waystar

Read the transcript

Register today

Register today

Register Today
hosted by:
Kevin O'Came

Kristin Lisson
Director of Customer Enablement & Training, Totango

Kevin O'Came

Stephanie Keiko Kong
Freelance Operations Consultant

Kevin O'Came

Celeena Mohammed
Customer Success Operations Specialist, Citylitics Inc.

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Kristin Lisson
Director of Customer Enablement & Training, Totango

Kevin O'Came

Stephanie Keiko Kong
Freelance Operations Consultant

Kevin O'Came

Celeena Mohammed
Customer Success Operations Specialist, Citylitics Inc.

Kevin O'Came