We accomplished a lot in 2021, let’s take a glimpse into some of the highlights across the entire Totango community.
Together, we are finding new ways to share ideas, stay connected and build strong online communities. Last year you showed up at 100’s of virtual webinars and user forums, deep-dive implementation workshops and generated 1000’s of online conversations.
"I really loved the use cases of connecting the onboarding SuccessBLOC to automated campaigns including ways to trigger next steps with CTAs. I have a 1:1 tomorrow and will share some of these ideas with my boss."
- “Let's Rock Onboarding” Deep Dive Attendee
We’re making it simple, easy, and successful for all. Digital transformation continued to accelerate in 2021, driving many businesses to invest massively in customer success technology.
SuccessBLOCs downloaded, shared and activated from Totango’s Customer Journey MarketplaceBrowse SuccessBLOCs
The top 3 initiatives you were focused on in 2021
Over the last 18 months, 80% of brands have grappled with rapidly changing customer journeys, making the ability to analyze journeys at scale and to act quickly critical to maintaining market growth.
In the last 4 months alone, you’ve mapped, designed and implemented over
new customer journeys on Totango
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Aggregate multiple dimensions of customer data into a single representation.
Customer Experience Canvas
Design, run, measure, and optimize your best customer engagements all in one place.
Create engaging, customizable email campaigns with drag and drop components.
As virtual teams become the norm, the focus on digital engagement is higher than ever.
individually personalized emails were automagically triggered this year
average unique open rate for emails you sent to your customers through Totango
average unique engagement rate with
your email campaigns
data records updating every week and billions of customer data signals continually analyzed giving you a real time single source of truth on your customer.
Easily connect with all the tools you already use, providing boundaryless and secure access to data across systems
Invested in fueling customer success and enabling your success. We are pushing the boundaries of Customer Success and delivering innovations for the entire community. If you’re up for the challenge, come join our team.