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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
customer retention
Gross Retention vs. Net Retention: What’s the Difference?
February 9, 2024
How customer success teams drive value through collaboration
October 12, 2022
Five Best Customer Retention Software Solutions for Customer Success
August 16, 2022
How to Risk-Proof Your Business with Totango
July 15, 2022
The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn
July 5, 2022
How to Calculate and Improve Your Customer Retention Rate
March 5, 2021
5 Stakeholder Engagement Best Practices to Improve Customer Communication
September 15, 2020
How to Create a Customer Success Adoption Plan
February 11, 2020
How to Optimize Customer Retention for B2B Enterprises
December 10, 2019
How are User Engagement and Retention Related?
September 26, 2019
Customer Retention vs New Customer Acquisition: How Do You Optimize Both?
September 24, 2019
Customer Retention Optimization Strategies to Keep Customers Long-Term
August 29, 2019
The Relationship Between Customer Retention and Profitability Explained
July 18, 2019
Understanding the Importance of Customer Retention
July 11, 2019
How to Calculate Adoption Rate and its Impact on Customer Lifetime Value
March 19, 2019
5 Best Practices for Effective Customer Escalation Handling
March 5, 2019
5 SaaS Renewal Process Best Practices for Customer Retention
February 7, 2019
The 5 Best Customer Retention Strategies for Subscription Businesses
January 15, 2019
Becoming customer centric at an early-stage startup
February 24, 2016
3 questions every new VP of Customer Success should answer
April 24, 2015
Customer Retention Cost: A New Metric for the Boardroom
February 23, 2015
EXCLUSIVE REPORT: Customer Intelligence for Software Companies
February 26, 2013
Amy’s Customer Success Manifesto – Part3:Metrics
September 4, 2012
The Future of Customer Success Management: A Look Ahead
March 29, 2012
Customer Success Management & The Channel
January 25, 2012
Best of 2011: Top Videos and Blogs on Customer Engagement
January 3, 2012
On User Retention as a Service
December 22, 2011
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