Totango Blog

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Zuora’s Customer Success Blueprint

One of the most engaging sessions at the Customer Success Summit 2014 was given by Tien Tzuo, founder and CEO of Zuora (the subscription billing company). Tien brilliantly described the process Zuora went through as a company by identifying customer

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5 ways to level up customer loyalty

Customers are your superstars because in this socially driven economy, loyal customers can be your biggest brand advocates! I came across this great quote in Entrepreneur magazine: Shift the focus from customer attraction to customer satisfaction — it all starts

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