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CAPABILITIES
Why Totango?
Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
2015
Be more reliable! (Deliver consistent customer experiences)
December 21, 2015
Measure the impact and performance of your customer success team
October 27, 2015
New Release: Automate customer communications with Customer Success Campaigns
September 22, 2015
Introducing the definitive guide to buying a Customer Success Platform
August 13, 2015
The ‘Blowfish Effect’: Look like a Big Fish in a Big Pond
May 18, 2015
3 Non-Negotiable Traits for your First Customer Success Manager
May 15, 2015
Building a Product with your Customers in Mind
May 7, 2015
3 questions every new VP of Customer Success should answer
April 24, 2015
Zen and the Art of Customer Relationships
April 7, 2015
Your 90 day plan as a new VP of Customer Success
March 12, 2015
Customer Retention Cost: A New Metric for the Boardroom
February 23, 2015
The Loyalty Link: Marketing to Engage and Retain
January 19, 2015
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