Customer Success
Totango
May 27, 2020
Key Account Management SuccessBLOC helps you and your team focus on a clear and mutually agreed upon plan of action. By creating a SuccessPlan that focuses on only the metrics that matter, you are able to align tactics to delivering against those tactics. By checking in on key accounts with surveys like NPS you are able to identify risks and enable advocates.
Measure success for the customer and success for the business
Maintain healthy and satisfied customers
Ensure plan coverage of key accounts
On time renewals of key accounts
Key contacts of key accounts have strong adoption
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time
Automate your communications using campaigns to send automation emails triggered by various goals
Help your team with company and industry best practices to shorten the learning and training time and create consistency across your engagements