Customer success software for enterprise product leaders
Capture feedback and track adoption to build a product your customers love.
Capture feedback and track adoption to build a product your customers love.
More than a third of actionable product ideas come from customer feature requests. To retain and attract customers, product leaders need to have an effective strategy for collaborating with customer success teams and using customer feedback to proactively drive the product roadmap.
Use email campaigns, in-app experiences, surveys, and customer communities to gather feedback. Segment users based on feedback responses with impactful follow ups.
Monitor product telemetry and integrate data from analytics tools to create a 360-degree view of how your customers interact with your product.
Partner on product launches and customer communications to ensure that customers are up-to-speed on the most impactful features your product has to offer.
SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the product adoption metrics that matter.
Personalize your customers' product adoption experience to ensure use and help unlock additional value
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Collect customer feedback in various ways to understand and influence customer satisfaction
Totango combines customer insights from a business perspective from our CRM system with a product usage point of view directly from our app to give a well-rounded overview of their overall health.
Morten Hagen
VP of Sales, SAM Labs
