Boldly Grow in an Unstable Economy: Part 1

A 3-part CS webinar series

The Growth Lifesaver in Times of Uncertainty

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June 28, 2022

Boldly Grow in an Unstable Economy: Part 1

The Growth Lifesaver in Times of Uncertainty

Part 1: June 28 - 8:00 am PST | 11:00 am EST

The Growth Lifesaver in Times of Uncertainty

In today’s rapidly-changing business world, your customer base is your lifesaver. In fact, during periods of economic instability, it may be the only growth channel on which you can depend.

Now is the time to shift your focus from sales pipeline and double down on your customers and act swiftly in the face of disruption to protect your customer base by delivering value at every stage of their journeys.

Join Jamie Bertasi, President and COO at Totango and Ken McMahon, Head of Customer Success at Nextiva, a leading connected communications company, to discuss what Nextiva and other customer success leaders are doing NOW to drive growth in their customer base even during tough economic conditions.

**Jamie Bertasi**
President & COO, **Totango**

**Ken McMahon**
Head of Customer Success
Nextiva

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15 PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell, CMO, Totango

9:15-9:30 PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50 PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05 PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25 PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30 PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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Part 1: June 28 - 8:00 am PST | 11:00 am EST

The Growth Lifesaver in Times of Uncertainty

In today’s rapidly-changing business world, your customer base is your lifesaver. In fact, during periods of economic instability, it may be the only growth channel on which you can depend.

‍

Why Totango?

SuccessBLOCs

Open platform and integrations

Portfolio management

Customer engagement

Reporting

Artificial intelligence

Boldly Grow in an Unstable Economy: Part 1

The Growth Lifesaver in Times of Uncertainty

Did you miss the live event? Recording coming soon. Register to get the recording.

Register today

Register Now

Boldly Grow in an Unstable Economy: Part 1

The Growth Lifesaver in Times of Uncertainty

Part 1: June 28 - 8:00 am PST | 11:00 am EST

The Growth Lifesaver in Times of Uncertainty

Speakers

Agenda

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Register today

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Part 1: June 28 - 8:00 am PST | 11:00 am EST

The Growth Lifesaver in Times of Uncertainty

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