Boldly Grow in an Unstable Economy: Part 2

Recession-Proof your Business

A 3-part CS webinar series

Did you miss the live event? Recording coming soon. Register to get the recording.

May 4, 2023 @ 9 AM PT/12 PM ET

Boldly Grow in an Unstable Economy: Part 2

Join us as we work together to accelerate the opportunities for driving retention, renewal, and expansion.

‍Part 2: July 14 - 8:30 am PST | 11:30 am EST

Recession-Proof your Business

Do you know which of your customers are at risk due to the changing market conditions? Do you have a clear and actionable plan to protect your customer base?

Now is the time to re-invest in customer success and maximize return on your investment. Join us for an action-oriented session as we walk you through how to implement a clear strategy and actionable plan to recession-proof your business In times of uncertainty.

During this webinar you will learn how to:

Conduct a sensitivity analysis to assess exposure risk in your customer base
Create a real-time dashboard to stay on top of customer health
Implement an action plan to detect risk and protect business profitability
Use Totango’s pre-built Monitor Health and Detect Risk SuccessBLOCs to achieve meaningful progress immediately

**Elizabeth Tajonar**
Senior Customer Success Manager
**Totango**

**Emilee Marchesiello**
Director of Customer Success
**ProctorU**

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15 PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell, CMO, Totango

9:15-9:30 PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50 PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05 PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25 PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30 PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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‍Part 2: July 14 - 8:30 am PST | 11:30 am EST

Recession-Proof your Business

Do you know which of your customers are at risk due to the changing market conditions? Do you have a clear and actionable plan to protect your customer base?

During this webinar you will learn how to:

Conduct a sensitivity analysis to assess exposure risk in your customer base
Create a real-time dashboard to stay on top of customer health
Implement an action plan to detect risk and protect business profitability
Use Totango’s pre-built Monitor Health and Detect Risk SuccessBLOCs to achieve meaningful progress immediately

‍

Boldly Grow in an Unstable Economy: Part 2

Recession-Proof your Business

Did you miss the live event? Recording coming soon. Register to get the recording.

Boldly Grow in an Unstable Economy: Part 2

Join us as we work together to accelerate the opportunities for driving retention, renewal, and expansion.

Recession-Proof your Business

Speakers

Agenda

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Recession-Proof your Business

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