Boldly Grow in an Unstable Economy: Part 3

A 3-part CS webinar series

5 Strategies for Customer Growth

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Totango and Catalyst

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Tuesday, June 28, 2022

Part 3: July 21 - 8:30 am PST | 11:30 am EST

5 Strategies for Customer Growth

Behind the closed doors, your customers are going through the exercise of evaluating their investments, including their investment in your product and services. It is more important than ever to automate consistent and personalized communication with your customers to ensure you and your products stay relevant for their business and drive efficient growth.  

Join Brittany Reichwald, Product Manager at Totango and Katie Yagodnik, Director, CS Operations & Digital Programs at Totango as they share the top 5 strategies to retain the confidence of your customers in your business and build a scalable customer growth engine. 

During this webinar you will learn how to:

  • Implement a proactive customer nurture strategy that scales to support thousands of customers
  • Leverage data-driven insights and analytics to communicate the unique value of your product 
  • Automate an expansion program at scale
  • Use Totango’s new Engage Customers SuccessBLOC to achieve immediate results
Katie Yagodnik
Director Customer Success Operations and Digital Programs
Totango
Brittany Reichwald
Associate Product Manager
Totango

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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Part 3: July 21 - 8:30 am PST | 11:30 am EST

5 Strategies for Customer Growth

Behind the closed doors, your customers are going through the exercise of evaluating their investments, including their investment in your product and services. It is more important than ever to automate consistent and personalized communication with your customers to ensure you and your products stay relevant for their business and drive efficient growth.  

Join Brittany Reichwald, Product Manager at Totango and Katie Yagodnik, Director, CS Operations & Digital Programs at Totango as they share the top 5 strategies to retain the confidence of your customers in your business and build a scalable customer growth engine. 

During this webinar you will learn how to:

  • Implement a proactive customer nurture strategy that scales to support thousands of customers
  • Leverage data-driven insights and analytics to communicate the unique value of your product 
  • Automate an expansion program at scale
  • Use Totango’s new Engage Customers SuccessBLOC to achieve immediate results
Katie Yagodnik
Director Customer Success Operations and Digital Programs
Totango
Brittany Reichwald
Associate Product Manager
Totango

Featuring leaders from:

Waystar

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