Secrets to Driving Customer Retention

Aug 11, 2022 - 9 am PST | 12 PM EST

Want to know the secrets to keeping customers happy and driving growth? Learn how Schneider Electric cracked the case and launched their cloud-based SaaS by incorporating proper data instrumentation and in-depth analytics to help them adapt quickly and achieve predictable growth.

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Online/Virtual – Free

Thursday, August 11, 2022

Want to know the secrets to keeping customers happy and driving growth? Learn how Schneider Electric cracked the case and launched their cloud-based SaaS by incorporating proper data instrumentation and in-depth analytics to help them adapt quickly and achieve predictable growth.

Join Mike Sturm, Sr. Enterprise CSM from Totango, and Raymond Xie, Customer Success Operations Manager at Schneider Electric, as they share highlights on how leveraging analytics and measurement with their customer success platform helped Schneider Electric achieve 100%+ renewal rate. Whether you’re a new or mature SaaS company, you’ll get ideas on actionable analytics you can use to improve your customer experience along their lifecycle.

You’ll learn how to:

  • Use best practices to get started with Totango
  • Improve customer satisfaction 
  • Act on your customer analytics

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Mike Sturm
Sr. Enterprise CSM
Totango

Kevin O'Came

Raymond Xie
Customer Success Operations Manager
Schneider Electric

Kevin O'Came

Want to know the secrets to keeping customers happy and driving growth? Learn how Schneider Electric cracked the case and launched their cloud-based SaaS by incorporating proper data instrumentation and in-depth analytics to help them adapt quickly and achieve predictable growth.

Join Mike Sturm, Sr. Enterprise CSM from Totango, and Raymond Xie, Customer Success Operations Manager at Schneider Electric, as they share highlights on how leveraging analytics and measurement with their customer success platform helped Schneider Electric achieve 100%+ renewal rate. Whether you’re a new or mature SaaS company, you’ll get ideas on actionable analytics you can use to improve your customer experience along their lifecycle.

You’ll learn how to:

  • Use best practices to get started with Totango
  • Improve customer satisfaction 
  • Act on your customer analytics

Featuring leaders from:

Waystar

Read the transcript

Register today

Register Today

Watch Now
hosted by:
Kevin O'Came

Mike Sturm
Sr. Enterprise CSM
Totango

Kevin O'Came

Raymond Xie
Customer Success Operations Manager
Schneider Electric

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Mike Sturm
Sr. Enterprise CSM
Totango

Kevin O'Came

Raymond Xie
Customer Success Operations Manager
Schneider Electric

Kevin O'Came
Kevin O'Came