Data Intensity Achieves Best-In-Class Customer Success with Totango

Following a period of rapid growth through acquisitions, managed services provider Data Intensity found it increasingly difficult to make sense of their customer data. Managing their growing customer base effectively due to a fragmented and outdated system was challenging until Totango came along. Data Intensity chose Totango’s customer success management platform for its ability to: 

  • Segment critical customer data
  • Map touchpoints
  • Foster uniform action among CSMs

The measurable insights made available through Totango allow Data Intensity to actively reduce churn and boost renewal performance, triggering company-wide actions centered around the customer.

Download the Data Intensity Case Study

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