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Customer Success Operations define processes and metrics for the VP of CS and CSMs. This role uses data and technology to support operations, diagnose issues, and create more effective programs and activities. They operationalize your VP’s strategy, define the right customer success KPIs, and make decisions that help the team achieve their goals. The most effective customer success teams dedicate talent to CS Operations.
A successful CS Operations analyst can help drive your CS team to efficient goal attainment by helping to establish: