Customer Success Center for Customer Lifecycle Management.

Totango actively monitors all customer health signals and helps you proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.

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The Right Components to Prevent Churn

Frictionless Access

Democratized customer data is available when and where employees need it, allowing them to work more efficiently with the customer top of mind.

Culture Alignment

Zoe makes customer impact the company strategy for growth and makes it so everyone can work in unison toward the shared goal of customer success.

Collaboration

Cross-functional teams can easily come together to lend their expertise and time on projects singularly designed to make impact on customers

Totango has enabled me to drive the team and understand what activities are truly meaningful across our global team. Any business dependent on recurring revenue in the new subscription economy should be utilizing Totango.

Anthony Enrico, Director of Customer Success, Emailage

We made the switch to Totango primarily because we had multiple products, and divisions and groups within those product sets, that we needed to be able to track and measure health, activity, and actions independently of each other. Totango allows us to do all of that and more.

Chris Dishman, VP Customer Success, ON24

Totango has been game-changing software, allowing our customer success team of two to work with 1600 customers. We now have a holistic understanding of our customer and how they are utilizing our product, instead of knowledge siloed in people’s heads.

Andersen Yu, Customer Success Manager, Front App

Proactively Maximize Customer Value.

Complete your business technology stack with a solution that is built to optimize customer lifecycle management past acquisition

How to Optimize Each Stage of the Customer Journey

Onboarding
Onboard new customers and users for seamless product adoption

Usage
Reveal real-time adoption with visibility into different products

Value
Promote positive ROI to illustrate value and secure investment

Growth
Develop a consistent and effective model to nurture growing customers at scale

Renewal
Build personalized, automated programs and engagements to lower churn rates

Expansion
Grow relationships with customers and maximize their lifetime value

Engineered for the Enterprise

Support Enterprise Hierarchies
Manage complex customer relationships across unlimited account levels, multiple products, and channel partners.

Simplify Portfolio Management
Understand customer health across all levels of your account hierarchies, and focus on the customers that need the most help.

Drive Efficiency and Productivity
Create account sets and teams aligned with your existing customer operations to increase focus, team performance, and security.

Innovative Features and Capabilities

Early Warning Systems

Easily understand and be notified of which customers need attention and why with reliable customer health scores

Account Management

Build a predictable engagement model with automated Activities and Touchpoints throughout the entire customer lifecycle

SuccessPlays

Define the automated programs and responses to customer health changes to deliver consistent engagements

Revenue Center

Accurately plan, track, report and forecast your churn, renewal, and upsell revenue by portfolio or customer segment

Customer Success Campaigns

Introduce new features, train new users, and share product tips at scale with behavioral-based email communications

Customer Segmentation

Tailor your specific engagements with real-time segmentation based on customer lifecycle stage, product, or health

Flexible Data Architecture to Fit Your Unique Business.

Totango’s proprietary data architecture connects all sources of customer data in real-time to reflect each one-of-a-kind business.Get immediate insights, even from imperfect data, and iterate and expand data over time with the incremental approach to data afforded in our Dynamic No-Schema Active Customer Index.

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Totango DNA-CX™

Totango DNA-CX™

Flexible Data Architecture to Fit Your Unique Business.

Totango’s proprietary data architecture connects all sources of customer data in real-time to reflect each one-of-a-kind business.Get immediate insights, even from imperfect data, and iterate and expand data over time with the incremental approach to data afforded in our Dynamic No-Schema Active Customer Index.

Learn More

Align your organization around the customer

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