A customer success platform to help you achieve your goals

Totango is customer success software your business can't outgrow, providing unlimited scalability and unmatched time to value to help cross-functional teams achieve critical business outcomes.

Drive business growth by reaching your CS objectives

Prevent customer churn
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Increase revenue growth
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Boost team efficiency
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Enhance data visibility
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Build customer loyalty
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Improve customer health
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Customer health score
Prevent customer churn

Keep your book of business healthy by efficiently detecting risk and enabling your team to proactively address it.

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License utilization
Increase revenue growth

Easily identify customer expansion opportunities, manage the upsell process, and leverage your happy, healthy customers.

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Boost Team Efficiency
Boost team efficiency

Reduce manual workload and scale operations to improve customer success team productivity.

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Take control of your customer portfolio

Totango Composable Customer Success software enables your business to drive predictable revenue growth through retention, renewal, and expansion by allowing you to compose, manage, and iterate your true product: your customer journey.
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Built-in best practices to help you scale with the click of a button

Quickly launch SuccessBLOCs—our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Totango is the ultimate tool for Customer Success Managers, all in one single pane.

Jaime Cortes
Customer Success Manager, HPE Aruba Networking

Totango is your one stop shop for customer success.

Camilla Dwyer
Customer Success Manager, Trimble

Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business.

Brian O’Keeffee
Digital Engagement Manager, Egnyte
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Integrate data to get a 360° view of customer health

Create an integrated customer health model using all customer data sources across your existing tech stack to determine risk, identify opportunities, and delegate tasks across your team.

Native connectors


Data import

360-degree account profile

Health score


Collaborate to manage your customer portfolio

Develop strategic account plans, manage day-to-day tasks, and create shared visibility for stakeholders at scale—no matter how many customers you add to your book of business.

Account timeline




Success plan

Opportunity management


Engage with customers when and where it matters

Trigger and automate communications for every type of customer engagement model. Use integrated data to deliver the right message at the right time.

Email campaigns

In-app experiences

Business reviews

Surveys (NPS, CSAT)


Monitor and improve the metrics that matter

Create cross-functional visibility so all levels of an organization can gain insights into customer health and team performance. Share reports and effectively communicate insights to your stakeholders.

Customer segmentation

KPI scorecards

Custom reports

Custom metrics


Scale CS faster with the power of people + AI

Use generative AI and baked-in intelligence to boost the productivity, creativity, and strategic power of your customer success team. Help teams to do more with less and amplify their impact.

Content generator (powered by Jasper)

Automated integrations

AI assistant

Account summary

Totango uses AI

The biggest customer success teams have accelerated business outcomes

With Totango, you can do more with less to improve the metrics that matter.


Net revenue retention


Productivity improvement


Churn reduction


NPS increase