Consistently rated the easiest-to-use customer success platform, Totango gets you up and running in days, not months so you can serve your customers sooner. Access customer health in real-time to get a full view of churn risks and upsell opportunities in your business and proactively engage.
Automate triggers to engage customers throughout their lifecycle with digital outreach and proactive playbooks. Scale intelligently and efficiently, engaging the entire company to ensure your customers are getting the best customer experience.
The fastest-growing companies choose Totango. Implement your most critical customer-facing lifecycle priorities and iterate quickly, rapidly adapting your playbooks and communication channels to respond to the needs of your customers
Included out-of-the-box are all the automated tools/functionality required for CX Specialization and Advanced CX Specialization. Leverage pre-built best-practice templates and toolkits to expedite enrollment and validation.
All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.
Up to 3 Users
Up to 500 Accounts
Single Unified View of Your Customer
Customer Health Score
Early Warning System
Insights Dashboards & Scorecards
Automated Playbooks and Workflows
Email Campaigns (250 emails/month)
30-Day Free Trial
Test drive our Enterprise platform. Ideal for businesses well versed in the language of Customer Success and looking for the best solution to meet their needs.
Includes all Community Edition, plus:
Up to 10 Users
Email Campaigns (Unlimited)
Custom User Roles
Single Sign-On (SSO)
A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan to fit your needs.
Includes everything in 30-day Trial, plus:
up to 3
up to 1000
Tasks & Timeline
SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)
Reports & Analytics
Manual (On-Demand) SuccessPlays
Triggered (Event-Based) SuccessPlays
Customer Health Configuration
Early Warning System
Alerts and Notifications
Customer Data Hub
Integrations - Manual Upload
Integrations - Scheduled/Connected
Rapid Insight Forms
User Roles & Assignments
Self Service Administration
Enterprise Support Package
Designated Success Manager