Consistently rated the easiest-to-use customer success platform, Totango gets you up and running in days, not months so you can serve your customers sooner. Access customer health in real-time to get a full view of churn risks and upsell opportunities in your business and proactively engage.
Automate triggers to engage customers throughout their lifecycle with digital outreach and proactive playbooks. Scale intelligently and efficiently, engaging the entire company to ensure your customers are getting the best customer experience.
The fastest-growing companies choose Totango. Implement your most critical customer-facing lifecycle priorities and iterate quickly, rapidly adapting your playbooks and communication channels to respond to the needs of your customers
Included out-of-the-box are all the automated tools/functionality required for CX Specialization and Advanced CX Specialization. Leverage pre-built best-practice templates and toolkits to expedite enrollment and validation.
"Totango helps our success managers to actually help our clients consume our offers and drive adoption."
DILIP KUMAR, COO – GROUP SERVICES
Forever Free
All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.
Up to 3 Users
Up to 500 Accounts
Self-Administration
Single Unified View of Your Customer
Customer Health Score
Early Warning System
Insights Dashboards & Scorecards
Customer Segmentation
Journey Optimizer
Automated Playbooks and Workflows
Email Campaigns (250 emails/month)
30-Day Free Trial
Test drive our Enterprise platform. Ideal for businesses well versed in the language of Customer Success and looking for the best solution to meet their needs.
Includes all Community Edition, plus:
Up to 10 Users
Unlimited Accounts
Email Campaigns (Unlimited)
Custom User Roles
Unlimited Teams
Enterprise Hierarchy
Single Sign-On (SSO)
Custom Quote
A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan to fit your needs.
Includes everything in 30-day Trial, plus:
Implementation Specialist
Designated CSM
Free Forever
Custom Quote
up to 3
Customized
Account Profile
up to 1000
Customer Health
Organizational Hierarchy
Opportunity Management
Product Usage
Support Tickets
Tasks & Timeline
Health Changes
Tasks
Touchpoints
Support Tickets
SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)
SuccessBLOCs Gallery
Scorecards
Segments
Reports & Analytics
Assets
Manual (On-Demand) SuccessPlays
Triggered (Event-Based) SuccessPlays
Automated Touchpoint
One-Time Campaigns
Scheduled Campaigns
Ongoing Campaigns
Destination Pages
Campaigns Sent
250 emails/month
Customer Health Configuration
Revenue Center
Team Spotlight
Usage Monitor
Early Warning System
Alerts and Notifications
SuccessPlay Effectiveness
Customer Data Hub
Data Modeler
Health Designer
Integrations - Manual Upload
Integrations - Scheduled/Connected
Rapid Insight Forms
User Roles & Assignments
Standard
Custom
Permissions
Success Teams
1 Team
Unlimited
Self Service Administration
Custom URL
Custom Logo
Custom Watermark
Google Authentication
SSO Support
Customer Community
Knowledgebase
Video Tutorials
Enterprise Support Package
Implementation Support
Available
Designated Success Manager
Available
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