The CustomerOS trusted by 1,000s of companies

Totango Customer Data Platform

Easy to set-up, simple to maintain

Consistently rated the easiest-to-use customer success platform, Totango gets you up and running in days, not months so you can serve your customers sooner. Access customer health in real-time to get a full view of churn risks and upsell opportunities in your business and proactively engage.

Try it Free

Optimize your customer journey, at scale

Automate triggers to engage customers throughout their lifecycle with digital outreach and proactive playbooks. Scale intelligently and efficiently, engaging the entire company to ensure your customers are getting the best customer experience.

See it in Action
Totango Proactive Customer Success
Totango Customer Success Outcomes

Move fast and iterate to adapt to the pace of change

The fastest-growing companies choose Totango. Implement your most critical customer-facing lifecycle priorities and iterate quickly, rapidly adapting your playbooks and communication channels to respond to the needs of your customers

Try it Free

Complete Cisco CX Specialization Requirements

Included out-of-the-box are all the automated tools/functionality required for CX Specialization and Advanced CX Specialization. Leverage pre-built best-practice templates and toolkits to expedite enrollment and validation.

Get Started Free

Advanced Customer Experience Specialization

People and Organization

  • 3 Cisco Certified CSMs
  • 1 Renewal Manager (Exam)
  • 1 Customer Success Practice Leader
  • Executive Sponsor


  • Customer Success methodology
  • Documented formal renewal management process
  • Documented formal hand-off process between functions
  • Customer Success metrics and business review


  • Tools with full automation including custom triggers, upsell opportunities, churn risk and health scores
  • Renewal management

Eligibility and Validation

  • Open: Any Cisco partner
  • Partner Capability Review (3rd Party)
  • Resource validation
  • 2 Customer references
Totango Customer Data Platform

"Totango helps our success managers to actually help our clients consume our offers and drive adoption."


It's Time to Get Started. Customer Success for Everyone.

Activate your customer success today with the plan that scales with your growth.


Forever Free

Get Free

All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.

Up to 3 Users

Up to 500 Accounts


Single Unified View of Your Customer

Customer Health Score

Early Warning System

Insights Dashboards & Scorecards

Customer Segmentation

Journey Optimizer

Automated Playbooks and Workflows

Email Campaigns (250 emails/month)

Enterprise Edition

Custom Quote

Schedule Demo

A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan to fit your needs.

Includes everything in 30-day Trial, plus:

Implementation Specialist

Designated CSM

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2


Enterprise Edition


Free Forever

Custom Quote

Number of Users

up to 3


Single Unified View of Customers

Account Profile

up to 1000

Customer Health

Organizational Hierarchy

Opportunity Management

Product Usage

Support Tickets

Tasks & Timeline

Alerts and Notifications

Health Changes



Support Tickets

Automated Lifecycle Management and Playbooks

SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)

SuccessBLOCs Gallery



Reports & Analytics


Manual (On-Demand) SuccessPlays

Triggered (Event-Based) SuccessPlays

Customer Communication

Automated Touchpoint

One-Time Campaigns

Scheduled Campaigns

Ongoing Campaigns

Destination Pages

Campaigns Sent

250 emails/month

Executive Console

Customer Health Configuration

Revenue Center

Team Spotlight

Usage Monitor

AI & Machine Learning

Early Warning System

Alerts and Notifications

SuccessPlay Effectiveness

Data Management

Customer Data Hub

Data Modeler

Health Designer

Integrations - Manual Upload

Integrations - Scheduled/Connected

Rapid Insight Forms

User Management

User Roles & Assignments




Success Teams

1 Team


Platform Capabilities

Self Service Administration

Custom URL

Custom Logo

Custom Watermark


Google Authentication

SSO Support

Services & Support

Customer Community


Video Tutorials

Enterprise Support Package

Implementation Support


Designated Success Manager


A trusted leader in Customer Success

Totango is a leader in Enterprise Customer Success on G2
Totango is a leader in Customer Success on G2
Totango is a leader in Customer Success on G2
Totango is a leader in Mid-Market Customer Success on G2
Users love Totango on G2