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2019 State of the customer success industry
8/27, 10 am pt/1pm ET
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#1 Customer Success platform for Cisco certification

Join NTT and other Cisco partners using Totango to surpass their Cisco incentive goals, and drive higher value engagements and better outcomes with customers.

Ask us how to get Cisco to pay for your platform.

*North American Gold Partners Only

Join the 1,000s of customers using Totango

Google
Zoom
SAP
Walk Me
NTT
Autodesk
Solarwinds
Aircall
TrustPilot
Waystar
Monster
Sumo Logic
Site Improve
Schneider Electric
On24
Nasdaq

Fast track your Advanced CX Specialization certification

Selected by more Cisco partners than any other CS solution, Totango will get you up and running, certified and achieving your business outcomes with plenty of time to meet the March certification timeline.  We’ll guide you step-by-step through everything you need to expedite enrollment, validation and certification. 

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Advanced Customer Experience Specialization

People and Organization

  • 3 Cisco Certified CSMs
  • 1 Renewal Manager (Exam)
  • 1 Customer Success Practice Leader
  • Executive Sponsor

Process

  • Customer Success methodology
  • Documented formal renewal management process
  • Documented formal hand-off process between functions
  • Customer Success metrics and business review

Tools

  • Tools with full automation including custom triggers, upsell opportunities, churn risk and health scores
  • Renewal management

Eligibility and Validation

  • Open: Any Cisco partner
  • Partner Capability Review (3rd Party)
  • Resource validation
  • 2 Customer references
Cisco CX Specialization Product Telemetry

Turn Customer 360 Insights into Action

Purpose-built for Customer Success, Totango’s enterprise-grade Customer Operating System satisfies all of Cisco’s process and technology requirements to ensure seamless handoff between functions and proactive and automated management of onboarding, adoption, churn risk, expansion and renewal opportunities.  

By implementing Totango, organizations can connect all customer data including Cisco product telemetry, surface real-time insights on customer health and behavior, and trigger automated follow-on plays, workflows and communications that engage and delight customers throughout their journey.

See it in Action

Easy to set up.
Fast to implement.

Totango’s Customer Success platform includes curated best practices from the leading customer centered organizations all packaged into pre-built toolkits to measure, orchestrate, run and optimize your customer journeys so you can hit the ground running in days, not months.

See it in Action
Cisco CX specialization custom toolkits
Cisco CX Specialization Scorecards

Track and surpass lifecycle incentives

Stay up to date on the status of your lifecycle incentive pipeline from submissions to approvals to when and if you’ve received your incentive payout. Ensure you are alerted on delays and risks so you can immediately take action to get back on track.

See it in Action
Totango Customer Data Platform

"Totango helps our success managers to actually help our clients consume our offers and drive adoption."

DILIP KUMAR, COO – GROUP SERVICES

A trusted leader in Customer Success

Totango is a leader in Enterprise Customer Success on G2
Totango is a leader in Customer Success on G2
Totango is a leader in Customer Success on G2
Totango is a leader in Mid-Market Customer Success on G2
Users love Totango on G2