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Totango Customer Data Platform

Implement customer success instantly

The fastest-growing companies choose Totango. Consistently rated the easiest-to-use customer success platform, Totango’s free Community Edition gives you instant access, so that you can deliver value quickly.Β Optimize your customer journey by continuing to rapidly iterate and tune your customer engagement.

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Scale your customer communication with ease

When opportunity strikes, it is often difficult to scale your team fast enough to meet your new customer demand. Don’t worry, Totango helps you easily scale your digital engagement model to ensure that the new customers you acquire today, are customers long into the future.

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Totango Proactive Customer Success
Totango Customer Success Outcomes

Increase your efficiency and your effectiveness

Deliver precision customer engagement at every stage of the customer journey through dynamic assignment of resources. Tap into experts and specialists from other parts of your organization to ensure your customers are getting the best customer experience with less dedicated resources.

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It's Time to Get Started.Β Customer Success for Everyone.

Activate your customer success today with the plan that scales with your growth.

Community
Edition

Forever Free

Get Free

All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.

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Up to 3 Seats

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Up to 100 Accounts

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Self-Administration

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Single Unified View of Your Customer

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Customer Health Score

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Early Warning System

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Insights Dashboards & Scorecards

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Customer Segmentation

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Journey Optimizer

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Automated Playbooks and Workflows

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Email Campaigns (1,000 emails/month)

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2

Community

Enterprise Edition

Pricing

Free Forever

Custom Quote

Number of Users

up to 3

Customized

Single Unified View of Customers

Account Profile

up to 250

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Customer Health

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Organizational Hierarchy

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Opportunity Management

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Product Usage

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Support Tickets

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Tasks & Timeline

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Alerts and Notifications

Health Changes

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Tasks

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Touchpoints

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Support Tickets

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Automated Lifecycle Management and Playbooks

SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)

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SuccessBLOCs Gallery

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Scorecards

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Segments

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Reports & Analytics

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Assets

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Manual (On-Demand) SuccessPlays

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Triggered (Event-Based) SuccessPlays

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Customer Communication

Automated Touchpoint

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One-Time Campaigns

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Scheduled Campaigns

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Ongoing Campaigns

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Destination Pages

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Campaigns Sent

250 emails/month

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Executive Console

Customer Health Configuration

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Revenue Center

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Team Spotlight

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Usage Monitor

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AI & Machine Learning

Early Warning System

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Alerts and Notifications

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SuccessPlay Effectiveness

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Data Management

Customer Data Hub

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Data Modeler

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Health Designer

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Integrations - Manual Upload

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Integrations - Scheduled/Connected

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Rapid Insight Forms

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User Management

User Roles & Assignments

Standard

Custom

Permissions

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Success Teams

1 Team

Unlimited

Platform Capabilities

Self Service Administration

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Custom URL

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Custom Logo

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Custom Watermark

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Shield

Google Authentication

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SSO Support

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Services & Support

Customer Community

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Knowledgebase

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Video Tutorials

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Enterprise Support Package

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Implementation Support

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Available

Designated Success Manager

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Available

A trusted leader in Customer Success

Totango is a leader in Enterprise Customer Success on G2
Totango is a leader in Mid-Market Customer Success on G2
Totango is a leader in Small-Business Customer Success on G2
Totango is a leader in Customer Success on G2
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Totango is a leader in Customer Success on G2
Totango is a leader in Small-Business Customer Journey Analytics on G2
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