The CustomerOS trusted by 1,000s of companies

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Totango Customer Data Platform

Implement customer success instantly

The fastest-growing companies choose Totango. Consistently rated the easiest-to-use customer success platform, Totango’s free Community Edition gives you instant access, so that you can deliver value quickly. Optimize your customer journey by continuing to rapidly iterate and tune your customer engagement.

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Scale your customer communication with ease

When opportunity strikes, it is often difficult to scale your team fast enough to meet your new customer demand. Don’t worry, Totango helps you easily scale your digital engagement model to ensure that the new customers you acquire today, are customers long into the future.

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Totango Proactive Customer Success
Totango Customer Success Outcomes

Increase your efficiency and your effectiveness

Deliver precision customer engagement at every stage of the customer journey through dynamic assignment of resources. Tap into experts and specialists from other parts of your organization to ensure your customers are getting the best customer experience with less dedicated resources.

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It's Time to Get Started. Customer Success for Everyone.

Activate your customer success today with the plan that scales with your growth.


Forever Free

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All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.

Up to 3 Seats

Up to 100 Accounts


Single Unified View of Your Customer

Customer Health Score

Early Warning System

Insights Dashboards & Scorecards

Customer Segmentation

Journey Optimizer

Automated Playbooks and Workflows

Email Campaigns (250 emails/month)

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2


Enterprise Edition


Free Forever

Custom Quote

Number of Users

up to 3


Single Unified View of Customers

Account Profile

up to 250

Customer Health

Organizational Hierarchy

Opportunity Management

Product Usage

Support Tickets

Tasks & Timeline

Alerts and Notifications

Health Changes



Support Tickets

Automated Lifecycle Management and Playbooks

SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)

SuccessBLOCs Gallery



Reports & Analytics


Manual (On-Demand) SuccessPlays

Triggered (Event-Based) SuccessPlays

Customer Communication

Automated Touchpoint

One-Time Campaigns

Scheduled Campaigns

Ongoing Campaigns

Destination Pages

Campaigns Sent

250 emails/month

Executive Console

Customer Health Configuration

Revenue Center

Team Spotlight

Usage Monitor

AI & Machine Learning

Early Warning System

Alerts and Notifications

SuccessPlay Effectiveness

Data Management

Customer Data Hub

Data Modeler

Health Designer

Integrations - Manual Upload

Integrations - Scheduled/Connected

Rapid Insight Forms

User Management

User Roles & Assignments




Success Teams

1 Team


Platform Capabilities

Self Service Administration

Custom URL

Custom Logo

Custom Watermark


Google Authentication

SSO Support

Services & Support

Customer Community


Video Tutorials

Enterprise Support Package

Implementation Support


Designated Success Manager


A trusted leader in Customer Success

Totango is a leader in Enterprise Customer Success on G2
Totango is a leader in Mid-Market Customer Success on G2
Totango is a leader in Small-Business Customer Success on G2
Totango is a leader in Customer Success on G2
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Totango is a leader in Customer Success on G2
Totango is a leader in Small-Business Customer Journey Analytics on G2
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