The fastest-growing companies choose Totango. Consistently rated the easiest-to-use customer success platform, Totango’s free Community Edition gives you instant access, so that you can deliver value quickly. Optimize your customer journey by continuing to rapidly iterate and tune your customer engagement.
When opportunity strikes, it is often difficult to scale your team fast enough to meet your new customer demand. Don’t worry, Totango helps you easily scale your digital engagement model to ensure that the new customers you acquire today, are customers long into the future.
Deliver precision customer engagement at every stage of the customer journey through dynamic assignment of resources. Tap into experts and specialists from other parts of your organization to ensure your customers are getting the best customer experience with less dedicated resources.
For individuals and startups
All the customer success tools you need to manage your customer journeys and grow your business
Free Forever
Everything you get with FREE:
Customer 360
Customer Health Score
Customer Experience Canvas
Customer Journey Templates
Automated Workflows
Email Campaigns
Great for teams with more customers who want best practice support
$249/mo
$348/mo
$447/mo
$546/mo
$645/mo
$744/mo
$843/mo
$942/mo
$1,041/mo
Everything in Community Plus:
Includes 2 Users
Includes 200 Customer Accounts
Designated Customer Success Team
World Class Customer Support
Unlimited Access to SuccessBLOCs including:
Detect Churn Risk SuccessBLOC
Manage Onboarding SuccessBLOC
Improve NPS SuccessBLOC
Data driven automation & collaboration for businesses needing to scale
$1,099/mo
$1,198/mo
$1,297/mo
$1,396/mo
Everything in Starter Plans Plus:
Includes 10 Users
Includes 750 Customer Accounts
Multiple Health Profiles
High Volume Email Send
Extended Onboarding Options
Designated Customer Success Team
Unlimited Access to SuccessBLOCs including:
Product Adoption SuccessBLOC
Digital Nurture SuccessBLOC
Expansion/Upsell SuccessBLOC
Automate Renewals SuccessBLOC
Comprehensive enterprise-grade control, security and customization
Custom Quote
Everything in Growth Plans Plus:
Multiple Success Teams
Custom Metrics
Multi-Product and Multi-Account Hierarchy
Dynamic Assignment
Enterprise User Management (SCIM)
Enterprise Level Authentication (SSO)
Premium Services including:
Enterprise Customer Success Manager
Priority Support
Customized Onboarding Options
Sandbox/Dev Instance (add on)
Journey mapping
Journey orchestration
Journey optimization
Scorecards
Segmentation
Reports
Assets and Resources
SuccessPlays (Automated Workflows)
Email drip campaigns
Success Teams
1
1
1
10
Customer Health Scores
My Agenda
Automated alerts & notifications
Tasks and Touchpoints
Internal Team
Internal Team
Internal Team
Internal, Customer and Partners
Outcome Success Plans
–
Customer portal
–
–
–
Account Profile
Up to 100 Customer Accounts
Starting at 200 Accounts
Starting at 750 Accounts
Unlimited
User Profile
Customer Health
Early Warning System Health
Multidimensional Health
Custom Metrics
Default
20
20
50
Opportunity Management
Product Usage
NPS and CSAT
Support Tickets
Tasks & Timeline
Email Campaigns
500 emails/month
Starting at 1,000 emails/month
Higher Volumes based on Packages
Unlimited
Campaign Designer + Template Library
Surveys (NPS, CSAT)
Building and Personalizing emails
–
Custom Landing pages for emails
–
–
Self Service Settings, Control and Admin
Organizational Hierarchy
Single Product
Single Product
Single Product
Multi-Product and Multi-Account
Health Profiles
1
3
5
Unlimited
Rapid Insight Forms
–
–
Account History Retention
Default (90 days)
Default (90 days)
Customizeable (up to 365 days)
Customizeable (up to 365 days)
Totango Shield
Google, Slack, Salesforce, Microsoft Authentications
SSO Support
–
–
–
SCIM
–
–
–
Customer Health Console
Team Spotlight
–
Usage Monitor
–
–
Revenue Center
–
–
–
API and integrations
Customer Data Hub
Customer Data Hub
Customer Data Hub
Customer Data Hub
Data import and export
One time, or Scheduled
One time, or Scheduled
One time, or Scheduled
One time, or Scheduled
Canonical ID -
Foreign Key Mgmt
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ITSM integration/Service Desk
–
–
–
Salesforce.com
Hubspot
MySQL
Snowflake
Segment
Zapier
Intercom
Jira
Zendesk
Customer Community
Product Knowledgebase
On-Demand Learning and Live Training
Tailored training sessions
Implementation and Configuration
–
Accelerator Program & Extended Onboarding
Accelerator Program & Extended Onboarding
Customized Premium Onboarding Options
Access to Customer Success Manager
–
Designated CS Team
Designated CS Team
Enterprise CSM
Premium Customer Success
–
–
Add on
Add on
Sandbox
–
–
–
Add on