The fastest-growing companies choose Totango. Consistently rated the easiest-to-use customer success platform, Totango’s free Community Edition gives you instant access, so that you can deliver value quickly. Optimize your customer journey by continuing to rapidly iterate and tune your customer engagement.
When opportunity strikes, it is often difficult to scale your team fast enough to meet your new customer demand. Don’t worry, Totango helps you easily scale your digital engagement model to ensure that the new customers you acquire today, are customers long into the future.
Deliver precision customer engagement at every stage of the customer journey through dynamic assignment of resources. Tap into experts and specialists from other parts of your organization to ensure your customers are getting the best customer experience with less dedicated resources.
Forever Free
All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.
Up to 3 Seats
Up to 100 Accounts
Self-Administration
Single Unified View of Your Customer
Customer Health Score
Early Warning System
Insights Dashboards & Scorecards
Customer Segmentation
Journey Optimizer
Automated Playbooks and Workflows
Email Campaigns (250 emails/month)
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A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan to fit your needs.
Includes all Community Edition, plus:
Unlimited Accounts
Email Campaigns
Custom User Roles
Unlimited Teams
Enterprise Hierarchy
Single Sign-On (SSO)
Implementation Specialist
Designated CSM
Free Forever
Custom Quote
up to 3
Customized
Account Profile
up to 250
Customer Health
Organizational Hierarchy
Opportunity Management
Product Usage
Support Tickets
Tasks & Timeline
Health Changes
Tasks
Touchpoints
Support Tickets
SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)
SuccessBLOCs Gallery
Scorecards
Segments
Reports & Analytics
Assets
Manual (On-Demand) SuccessPlays
Triggered (Event-Based) SuccessPlays
Automated Touchpoint
One-Time Campaigns
Scheduled Campaigns
Ongoing Campaigns
Destination Pages
Campaigns Sent
250 emails/month
Customer Health Configuration
Revenue Center
Team Spotlight
Usage Monitor
Early Warning System
Alerts and Notifications
SuccessPlay Effectiveness
Customer Data Hub
Data Modeler
Health Designer
Integrations - Manual Upload
Integrations - Scheduled/Connected
Rapid Insight Forms
User Roles & Assignments
Standard
Custom
Permissions
Success Teams
1 Team
Unlimited
Self Service Administration
Custom URL
Custom Logo
Custom Watermark
Google Authentication
SSO Support
Customer Community
Knowledgebase
Video Tutorials
Enterprise Support Package
Implementation Support
Available
Designated Success Manager
Available
